State Farm® Insurance Agent Casey Roberts

"The worst customer service I have ever came across in the Insirance market. We moved here as State Farm customers from KY, the agent came recommended to us, never have seen the guy ever! I have called there so many times and he is never there. Haley is rude and has zero idea what she is doing! She has messed up our policy twice and quoted us a new Jeep that ended up being $100 more a month than what she quoted. We had another State Farm agent quote our boat for us and went back to get it written with our agent as again no one is ever there! They could not figure out how to come up with the same quote without getting the quote from someone else! We moved all our policies and they never refunded our money on my Jeep or my husbands truck! Casey Roberts State Farm is a ripoff!"

"Thank you, Taelor Ward! After years of being very displeased with my insurance company, I finally dedicated the afternoon to searching for new insurance. (that thing we all dread doing!) Of all of the people and companies I spoke with, Taelor was the one who stuck out. She was extremely kind, direct and made what is usually an awful experience quite pleasant. I have since had my family change over as well. There was just no comparison to the rates and the hard work Taelor put in! Thank you for taking care of my family! - Karra Lawson"

"Taelor Ward is the lady you want to speak to. She stays on top of everything and consistent and advises you based upon your needs. 5 out of 5 for Taelor. I hardly find people that have her personality and work ethic."

"I had the pleasure of working with Taelor over the past week as I transitioned my auto insurance to State Farm. Taelor was very knowledgeable and attentive while providing exceptional service. 5/5 Would recommend!!"

"Outstanding service always!"

"Taelor was so helpful in assisting me with my new policy. She was so kind and was able to answer all my questions! I greatly appreciate it."

"Always a pleasure to work with!"

"I recently signed up with State Farm, i was having trouble straightening out some things about our insurance at the court house and didn’t know how to fix it, so Haley the SF agent went above and beyond to help straighten it out. To top it off our insurance is now significantly cheaper! Wow! Thank you Haley for all your help. You’re so kind and helpful!"

"Had an issue with my coverage and Chris had me all straightened out in less than 15 minutes.....and saved me some money.....outstanding customer service"

"Price went up 70 in less then a year. No tickets, no accidents just felt like raising the rates I guess."

"I've never had an issue with State Farm until I transferred my policy from Nevada to Florida and signed up with the office of Casey Roberts. From the start, I was told incorrect information and charged an entirely different amount than what I was quoted. When I brought this to their attention, Hayley, from their office, told me that if I didn't like my policy then I should move back to Nevada. She is by far the most unprofessional and rude woman I've ever encountered! After speaking with her, I immediately cancelled my policy with State Farm. I found better coverage for half the price! This place is a joke and they will rip you off. I recommend reading every single bill and if they try to charge you more and tell you the corporate office made a mistake DON'T BELIEVE THEM!! I called the corporate office and they didn't even understand why this agent was overcharging me. I'm disgusted by their lack of professionalism."

"The staff there are awesome, for question problem they will answer anything they can and they will help you anyway they can"

"Been with State Farm since 1995, until this month. My bill went from 90 something dollars to $190 per month. Save your money this place is a joke and rip off. Go elsewhere!"

"Cindy Knowles was exceptional in helping us review our policies and very helpful in answering some questions we had. :)"

"Very friendly and efficient. Transferred policies without a problem. Thank you!"

"Switching to FL insurance was easy! It takes maybe an hour to switch from a different state"

"Phenomenal State Farm agent and exceptional team. Casey and his group are there for any of your needs and answer questions where they are very easy to understand"

"Ashley is very knowledgeable and personable.."

"We have been with them 30 years plus"

"Wow, can't believe how rude their customer service is. Just wanted to make the final installment payment on my policy. Requested the next payment date. Don't know her name but she was rude, abrupt and unpleasant. I'll be shopping around for a more professional and friendly agency in a couple of months when my policy term completes."

"Rip off was going charged me $175 a month for insurance I get same insurance with Geico for $65 a month"

"Spoke with Ashley about having to add safe drivers to my wife's and my insurance. Ashley was very argumentative and rude. She kept cutting me off; preventing me from completing a sentence. I attempted to ask her to verify information she gave, because I was confused. She bluntly told me I wasn't confused, and then changed her words about our policy. She claimed she was transferring me to her supervisor, but never did. Ashley's supervisor never reached out to me. Been a member for a long time. Very disappointed and discouraged at the lack of empathy and professionalism."

"Maranda is the most helpful in this office she explains throughly. My first interaction was with a girl named Ashley she however is extremely rude if it wasnt for maranda I probably wouldnt have even bought insurance through this company due to the fact Ashley is extremely unprofessional."

"The Robert’s Agency, State Farm, and Maranda C. have always been very helpful and go above and beyond to meet our insurance needs. We have piece of mind when it comes to adequate coverage for the best rate! Thank you Maranda for all of your hard work!"

"This is an excellent office, and Maranda Casillas is a great representation of not only Mr. Roberts' office, but State Farm in general. She provides stellar customer service and outstanding product knowledge. She is friendly, courteous, professional and goes above and beyond to be helpful."